Policy: IM02: Institute Integrated Accessibility Standards policy

Institute Integrated Accessibility Standards policy

  1. Introduction and Purpose                       

The Integrated Accessibility Standards policy is intended to meet the requirements of the Integrated Accessibility Standards, Ontario Regulation 191/11, set forth under the Accessibility for Ontarians with Disabilities Act, 2005. This policy applies to the provision of accessible services for people with disabilities. This policy shall apply to every faculty member and student of Robert Health Institute.[1].

2. Definitions

2.1 Accessible Formats [1]

They may include, but are not limited to, large print, recorded audio and electronic formats, braille, and other formats usable by persons with disabilities;

2.2 Administrator

Administrator refers to the academic director responsible for the program or course or the director responsible for the service department.

2.3 Communication Supports[1]

They may include but are not limited to captioning, alternative and augmentative communication supports, plain language, sign language, and other supports that facilitate effective communication.

2.4 Conversion Ready

An electronic or digital format that facilitates conversion into an alternate format

2.5 Educator

Is an employee who is involved in a program or course design, delivery, and instruction

2.6 Information

Includes data, facts, and knowledge that exists in any format, including text, audio, digital, or images, and conveys meaning

2.7 Kiosk

An interactive electronic terminal, including a point-of-sale device, for public use that allows users to access one or more services or products

2.8 Mobility aid

This means a device used to facilitate the transport, in a seated posture, of a person with a disability

2.9 Mobility assistive device

This means a cane, walker, or similar aid

2.10 Performance Management

Activities related to assessing and improving employee performance, productivity and effectiveness with the goal of facilitating employee success

2.11 Senior Administrator

Senior administrator includes the president of the RHI campus or the vice president responsible for an academic department.

2.12 Small organization

Means an organization with at least one but fewer than 50 employees in Ontario other than the Government of Ontario, the Legislative Assembly, or a designated public sector organization. (“petite organisation”) O. Reg. 191/11, s. 2; O. Reg. 413/12, s. 2; O. Reg. 165/16, s. 2.

3. Institute Integrated Accessibility Standards policy

General Principles: In accordance with the Integrated Accessibility Standards, Ontario Regulation 191/11, this policy addresses the following:

 3.1 General Requirements

3.2 Employment Standards

3.3 Recruitment, Assessment, and Selection

3.4 Accessible Formats and Communication Supports

3.5 Documented Individual Accommodation Plans

3.6 Plans and Processes

3.7 Return to Work and Redeployment

4. Procedure

4.1 Action of General Requirement: These are the steps to resolve any concern and complain a student may have.

  • Robert Health Institute establish, implement, maintain and document a multi-year accessibility plan outlining its strategy to prevent and remove barriers, and meet its requirement under the IAS regulation.

  • 1.2 The multi-year plan will be posted to the College website and made available in an alternate format upon request.

  • In communicating their concern, the students will state their complaint clearly in writing within thirty (30) business days of the incident(s) giving rise to the complaint, except in extenuating circumstances, which, in the opinion of the institute, would justify an extension.

4.2. Step 2

If the instructor cannot resolve with the complaint issue, the student should address and detail their concern in writing to the Director through the administrational office  or website (http://www.rhiultrasound.com/ ) indicating:

  • name and program of student

the nature of the concern

time and date of occurrence

facts surrounding the concern

the individual(s) involved

recommended solution

The Director of the administrational office will review the student’s concerns and seek clarification. The director will arrange to meet with the student within seven (7) business days of the date of submission because the student is entitled to meet to discuss their concerns when their instructor cannot solve their complaint or concerns. The Director and the student will explore ways to resolve the concerns and record them for action/distribution as appropriate.

If a satisfactory resolution is achieved during the meeting, the resolution plan is implemented, and the Director of the administrational office will follow up to ensure that the resolution plan satisfactorily resolves the student’s concern. The resolution plan and the outcome will be documented, and the original Student complaint form will be included with the document. Both the student and the Director will sign the forms so that the student keeps one copy of the Student complaint form, while the Staff and student office retain the other copy of the written complaint form in the complaint binder.

4.3. Step 3

  • The student shall escalate the concern to the senior administrator of RHI if a satisfactory resolution has not obviously been achieved.
  • The RHI senior administrator will arrange a meeting with the student to investigate the compliment’s exact reasons, either virtually or in person. The senior administrator of RHI will respond in writing to the student within seven working days after the meeting through the Email: rhinstitute2011@gmail.com. The response includes reporting to the student and summarizing the findings and the complaint resolution decision, including the reasons for arriving at a decision.
  • A copy of the written communication between the RHI senior administrator and the student will be placed in the Institute’s administrational office Complaint Binder, where it will be kept for a minimum of five (5) years.
  • Complaints made through any social media forum will not be acknowledged, as they do not follow the Institute’s complaint process.

4.4. Step 4

If the RHI senior administrator’s report cannot satisfy the student who feels her/his complaint has not been resolved. She/ he may write a complaint directly to the Superintendent of private career colleges using the Ministry of Training, Colleges, and Universities student complaint PARIS system to:


Ministry of Training, Colleges, and Universities

All student complaints are now submitted to the Superintendent through the PARIS system using the following address: